Privacy Policy

1. Introduction

Sublimest AI, Inc. ("Sublimest," "we," "us," or "our") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our website, mobile application, and services (collectively, the "Service").

We comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and Quebec's Act to modernize legislative provisions respecting the protection of personal information (Law 25). This policy applies to all users of our Service.

2. Information We Collect

2.1 Personal Information

We collect the following types of personal information:

• Account Information: Name, email address, phone number, company name (if applicable)
• Authentication Information: Username, password (encrypted), security questions
• Payment Information: Billing address, payment method details (processed by Stripe)
• Profile Information: Professional credentials, preferences, subscription tier
• Communication Information: Support tickets, feedback, survey responses

2.2 Usage Information

We automatically collect information about your use of our Service:

• Service Usage: Features used, predictions requested, analysis history
• Technical Information: IP address, device type, browser type, operating system
• Analytics Information: Page views, session duration, user interactions
• Property Data: Addresses and property information you input for analysis

2.3 Third-Party Information

We may receive information from third parties:

• Public Records: Property data from public real estate databases
• Data Providers: Market data from licensed real estate information services
• Authentication Services: Information from OAuth providers (Google, etc.)

3. How We Use Your Information

We use your personal information for the following purposes:

• Service Delivery: Providing real estate valuations, market analysis, and reports
• Account Management: Creating and managing your account, authentication, customer support
• Payment Processing: Processing subscriptions and payments through Stripe
• Communication: Sending service updates, notifications, and support responses
• Improvement: Analyzing usage patterns to improve our Service and develop new features
• Legal Compliance: Meeting legal obligations and protecting our rights
• Marketing: Sending promotional communications (with your consent)

4. Legal Basis for Processing (Quebec Law 25)

Under Quebec Law 25, we process your personal information based on the following legal grounds:

• Consent: You have provided explicit consent for specific purposes
• Contract: Processing is necessary for the performance of our service agreement
• Legal Obligation: Processing is required to comply with legal requirements
• Legitimate Interest: Processing is necessary for legitimate business purposes, balanced against your rights

5. Information Sharing and Disclosure

5.1 We May Share Your Information With:

• Service Providers: Third-party vendors who assist in operating our Service (hosting, analytics, payment processing)
• Payment Processors: Stripe for payment processing (subject to their privacy policy)
• Legal Authorities: When required by law or to protect our rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets

5.2 We Do Not:

• Sell your personal information to third parties
• Share your property analysis data with competitors
• Use your information for purposes unrelated to our Service without consent

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• Encryption: Data encryption in transit and at rest
• Access Controls: Restricted access to personal information on a need-to-know basis
• Regular Audits: Security assessments and monitoring
• Incident Response: Procedures for responding to data breaches

7. Data Retention

We retain your personal information for as long as necessary to:

• Provide you with our Service
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Maintain business records as required by law

Generally, we retain account information for 7 years after account closure, and usage data for 3 years, unless longer retention is required by law.

8. Your Rights Under Canadian Privacy Law

8.1 Under PIPEDA and Law 25, You Have the Right To:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Withdrawal of Consent: Withdraw consent for certain processing activities
• Portability: Receive your personal information in a structured format
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Restrict Processing: Request limitation of processing in certain circumstances

8.2 How to Exercise Your Rights:

To exercise your rights, contact us at privacy@sublimest.com or through your account settings. We will respond to your request within 30 days as required by law.

9. International Data Transfers

Your personal information may be transferred to and processed in countries other than Canada, including the United States, where our service providers are located. We ensure appropriate safeguards are in place for such transfers, including:

• Contractual protection through data processing agreements
• Compliance with applicable data protection laws
• Regular assessment of data protection practices

10. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience. For detailed information about our use of cookies, please see our Cookie Policy.

11. Marketing Communications

We may send you marketing communications about our Service with your consent. You can:

• Opt-out at any time by clicking "unsubscribe" in any email
• Adjust your communication preferences in your account settings
• Contact us directly to manage your preferences

12. Children's Privacy

Our Service is not directed to individuals under 18 years of age. We do not knowingly collect personal information from children under 18. If you become aware that a child has provided us with personal information, please contact us immediately.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending you an email notification
• Providing notice through our Service

Your continued use of the Service after such changes constitutes acceptance of the updated policy.

14. Complaints and Dispute Resolution

If you have concerns about our privacy practices, please contact us first. If you are not satisfied with our response, you may file a complaint with:

• Federal: Office of the Privacy Commissioner of Canada
• Quebec: Commission d'accès à l'information du Québec

15. Contact Information

If you have questions about this Privacy Policy or our privacy practices, please contact us at:

16. Quebec-Specific Information

For Quebec residents, additional information about your rights under Law 25:

• You have the right to be informed about any data breach that poses a risk of serious harm
• You can request that your personal information be destroyed when it is no longer necessary
• You have the right to request that automated decision-making be reviewed by a human
• You can file a complaint with the Commission d'accès à l'information du Québec

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